ecslearn.com, ecslearningsystems.com, novelunits.com, and staarmaster.com (referred to herein as “the Sites,” “we," “our,” “us,” “brand(s),” or “these Sites”) are committed to protecting your privacy and security. We collect information about you through our Sites in an effort to improve your shopping experience and to communicate with you about our products, services, contests, and promotions. We do not sell or rent your personal information to third parties. We may share your information among our brands and, under certain circumstances, with third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service.
We have established the following privacy statement to inform users of how we define, gather, and use personally identifiable information, as well as the choices you have regarding how we collect and use this information. In this statement, the phrases “personally identifiable information” or “personal information” mean any information by which you can be identified or contacted, such as your name, address, e-mail address, telephone number, etc.
If our information practices change, we will post an updated policy on our Sites. You can tell if the policy has changed by checking the revision date that appears at the end of this policy. By continuing to use these Sites following the posting of modifications to the policy, you accept those changes.
Gathering of Personal Information
The Sites gather personal information, as defined above when you register on our Sites; request a catalog; place an order with us; subscribe to our mailing list; participate in a contest, promotion, or survey; and through communications with you. We maintain a record of product interests and the purchases made.
How We Use Personal Information
We use your personal information to conduct our business and provide the best products and services to you. We may use personal information in the following ways: (1) To process and fulfill your order, including to send you e-mails to confirm your order status and shipment; (2) To communicate with you and to send you information by e-mail, postal mail, telephone, text message, or other means about our products, services, contests, and promotions, unless you have directed us not to contact you with promotional communications; (3) To administer and fulfill our contests and other promotions; (4) To help us learn more about your shopping preferences; (5) To help us address problems with and improve our Sites, products, and services; (6) To enhance your shopping experience; (7) To analyze trends and statistics; (8) To protect the security or integrity of our Sites and our business; (9) To contact you if necessary; (10) To identify you, contact you, or bring legal action to protect your rights or the rights of Asteria Education, Inc. (dba ECS Learning Systems) or others.
When you provide personal information to one of our Sites (ecslearningsystems.com, and novelunits.com), we may share that information among our brands. We may share your information with our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers, conducting surveys, etc. We do not authorize any of these service providers to make any other use or disclosure of your information.
Updating Personal Information
You can review and change certain personal information related to your use of our Sites (such as your name and contact information). To access your information online, simply login to your account using your e-mail address and password, and you will be able to edit your personal information in your account profile.
Our Sites use “cookies,” which are small data files that are stored on your computer when you visit a Web site. Cookies enable you to shop on our Sites and may be used in a variety of ways to enhance or personalize your online browsing and shopping experience.
Cookies allow us to enable you to use certain site features such as saving items in your shopping cart and maintaining your log-in status. We maintain information saved in these cookies in a manner that does not identify you.
You can disable cookies at any time or set your browser to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able to access your account information, track orders online, or make purchases on our Sites.
ecslearningsystems.com, and novelunits.com take every precaution to protect your personal information and provide a safe and convenient shopping experience. We have in place certain physical, electronic, and managerial safeguards to protect the security and privacy of your personal information.
When you send sensitive information (such as your credit card number) to us via our order form, that information is encrypted and protected with Secure Sockets Layer (SSL) technology to protect your information as it is transmitted to us. SSL is the current industry-standard encryption protocol. When you are on such an SSL-protected page, a picture of a closed lock or unbroken key (depending on your browser) appears at the bottom or top of some Web browsers. At other times, this lock appears open. Another way to tell if you are on a secure page is to look at the address or URL line of the page. Look in the address box or right-click on the page and select “Properties.” These secure SSL-encrypted pages have URLs that start with the characters “https” instead of “http”.
If for any reason you cannot access the secure server, or if you’re not quite comfortable shopping online with our Sites, please feel free to place your order with us by telephone at 800.688.3224 (Monday-Friday, 8 a.m. to 5 p.m., CST).
“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it is from us asking you for your personal information, do not respond. We will never request your password, user name, or credit card information through e-mail.
Use of IP Addresses
Your computer is automatically assigned a number when you are browsing the Internet. This number is called an IP address, and it is used by Web servers to identify your computer.
The Sites collect IP addresses for audits of site usage. Our server logs a user IP address when you request a page from our Sites or when you volunteer information (e.g., survey information). The tracking of IP addresses provides us with aggregate information about our users, such as the most-frequented pages. We use only aggregate information to continue to provide quality online services that meet the needs of our users, and not to track a specific IP address to identify an individual user. However, we may use such information to identify a user if we feel that there are or may be safety and/or security issues or to comply with legal requirements.
IP addresses are not linked to personal information unless the personal information is provided by you through participation in a poll, a catalog request, or another voluntary submission.
The customer forums hosted on ecslearningsystems.com, and novelunits.com (referred to herein as "our forums") are powered by phpBB (referred to herein as "they," "them," "their," "phpBB software," "www.phpbb.com," "phpBB Group," or "phpBB Teams") which is a bulletin board solution released under the "General Public License" (referred to herein as "GPL") and can be downloaded from http://www.phpbb.com. The phpBB software only facilitates Internet-based discussions, the phpBB Group is not responsible for what we allow and/or disallow as permissible content and/or conduct. For further information about phpBB, please see http://www.phpbb.com.
You agree not to post any abusive, obscene, vulgar, slanderous, hateful, threatening, sexually-orientated, or any other material that may violate any laws be it of your country, the country where ECS Learning Systems is hosted, or International Law. Improper or illegal conduct may lead to you being immediately and permanently banned, with notification of your Internet Service Provider if deemed required by us. The IP address of all posts are recorded to aid in enforcing these conditions. You agree that ECS Learning Systems has the right to remove, edit, move, or close any topic at any time should we see fit. As a user, you agree to let ECS Learning Systems and phpBB store any information you enter in a database. While this information will not be disclosed to any third party without your consent, neither ECS Learning Systems nor phpBB shall be held responsible for any hacking attempt that may lead to the data being compromised.
This policy explains in detail how ECS Learning Systems and phpBB use any information collected during any session of usage by you (referred to herein as "your information").
Your information is collected in two ways. First, when you browse the forums of ecslearningsystems.com, or novelunits.com, the phpBB software will create a number of cookies, which are small text files that are downloaded on to your computer's Web browser temporary files. The first two cookies just contain a user identifier (referred to herein as "user-id") and an anonymous session identifier (referred to herein as "session-id"), automatically assigned to you by the phpBB software. A third cookie will be created once you have browsed topics within our forums and is used to store which topics have been read, thereby improving your user experience.
At a minimum, your account will contain a uniquely identifiable name (referred to herein as "your user name"), a personal password used for logging in to your account (referred to herein as "your password"), and a personal, valid e-mail address (referred to herein as "your e-mail"). Your information for your account with our forums is protected by data-protection laws applicable in the country that hosts us. At our discretion, other information beyond your user name, your password, and your e-mail may be required or optional during the registration process. In all cases, you have the option of what information in your account is publicly displayed. Furthermore, within your account, you have the option to opt-in or opt-out of automatically generated e-mails from the phpBB software.
Your password is ciphered (a one-way hash), so that it is secure. However, it is recommended that you do not reuse the same password across a number of different Web sites. Your password is the means of accessing your account on our forums, so please guard it carefully. Under no circumstance will anyone affiliated with ecslearningsystems.com, novelunits.com, phpBB, or another third party legitimately ask you for your password. Should you forget your password for your account, you can use the "I forgot my password" feature provided by the phpBB software. This process will ask you to submit your user name and your e-mail; then the phpBB software will generate a new password to reclaim your account.count.
ECS Learning Systems and Novel Units are concerned about the privacy and safety of children when they use the Internet. We will never knowingly request personally identifiable information online from anyone under the age of 18 without prior verifiable parental consent. We encourage parent/guardian(s) of children under 18 years of age to supervise time spent online.
Unless we indicate otherwise and obtain prior parental consent, personally identifiable information collected from children under the age of 18 will be used solely by ECS Learning Systems or agents for internal purposes (such as contest administration and services related to the operation of our Sites) and will not be sold or otherwise transferred to third parties. If we become aware that an individual is under the age of 18 and has submitted any information to our Sites for any purpose without prior verifiable parental consent, we will delete his or her information from our files.
Information gathered from children under 18 years of age is not collected for marketing or promotional purposes, except when explicitly stated during registration for contests or promotions. Under those exceptions, the information is used solely for the specific contest or promotion. Publication of contest winners’ names requires consent from a parent/guardian for children under 18 years of age. It is our policy never to post on our Sites more than a child’s first name, first initial of last name, state, and age or grade.
Links to Other Sites
We want to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, from one or more of our brands, you may “opt-out” by doing any of the following:
- sending an e-mail through our Contact Form.
- sending a letter to ECS Learning Systems, P.O. Box 440, Bulverde, TX 78163-0440
- calling Customer Care at 800.688.3224
Please be sure to include your full name and the e-mail address you used when you registered with or made a purchase from the Sites. If you ask us to remove your name and address from promotional lists, we will maintain your name in a “do not contact” file to ensure that we can honor your request. It may take up to 6 weeks to process your request, during which period you may continue to receive communications from ECS Learning Systems.
If you change your mind, you can start receiving promotional communications from us again by logging in to your online account and changing your preferences, by joining our mailing list when you visit our Sites, entering a contest, or by contacting Customer Care.
Please note that when you make an online purchase from us, we will continue to confirm your order status and shipment by e-mail. We may also need to contact you via telephone, e-mail, or postal mail with questions or information regarding your order.
Last Revised: July 2018